Return Policy

The customer should first fill out the Return Request Form digitally before filling out the return form behind the invoice(s). When sending back the product(s), all the returning items should be shipped along with the invoice(s) and the return form behind the invoice filled out within 14 days of the delivery. The returned product(s) should not lose its quality of reselling ability and should not be used. The returns that do not conform with these conditions will not be accepted and will be returned to you, cash on delivery.

For detailed terms of return, you can contact sales@zeyneptosun.com

Address: Çeliktepe Mh. Gayretli Sk. No:10 İç Kapı No:1 34403 KAĞITHANE – İSTANBUL – TURKEY

Following the delivery of your return shipment, the relevant departments will examine the return request and inform you about the status of the return. This examine process may take up to 5 business days. If your return is accepted, your return process will be continued with your chosen bank.

www.zeyneptosun.com checks the compliance of the products you return to the terms of return. The bank determines when your return payment is reflected on your account and our company does not have any control over this issue.

Return Request Form

Please fill out the following form completely to request your return. We will get back to you shortly about the process of your return.
  • Example: ZT.SS16-16Q
  • Date Format: DD slash MM slash YYYY